eFlorist Help Desk

What happens if the recipient is not at home?

Last Updated: Aug 07, 2014 03:47PM BST
Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed.

If the flowers are delivered by courier or by Royal Mail, they will seek to leave the flowers with a neighbour or trustee, or alternatively they will leave the flowers in a safe place, out of sight of passers-by and will left a calling card detailing the delivery to the recipient to ensure the safe arrival.

In the event there is nobody present and nowhere safe to leave the flowers, the flowers will be returned to the nearest depot or Post Office. A calling card may be left advising the recipient to contact the courier or Royal Mail to organise a re-delivery or a collection.

Our florist delivered bouquets will follow similar procedure, though if a telephone number has been provided our florist can contact the recipient to see if they are nearby or available to take the delivery. They can also leave a message to organise a delivery at a time that suits them or to advise them of the location of the flowers, whether they are in a safe place or if they have been returned to the shop.

We hope this helps.

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