eFlorist Help Desk

How long does it take for Customer Services to respond to an email?

Last Updated: Mar 14, 2014 03:56PM GMT
We aim to answer all emails as quickly as possible. When emailing us please help to us to provide the best possible service by choosing the most appropriate reason for contacting us.

Please ensure all necessary information is included in your correspondence, for example your order ID, photographs if necessary and information that could allow us to locate your order if your order ID is not available.

We aim to respond to emails within 24-48 hours. At peak periods such as Valentine's Day and Mothering Sunday, we will aim to respond within 72 hours.

Please refrain from emailing multiple times as this can place your ticket further down the line and unfortunately prolong the time in which you will be responded to. 

We thank you for your patience.

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