eFlorist Help Desk

Can I track my order?

Last Updated: Mar 14, 2014 11:25AM GMT
Our deliveries take place between 09:00 and 18:00, Monday to Saturday.

If you would like an update on the status of your order, we would recommend contacting our Customer Service here, or by Live Chat when our agents are available.

As many of our flowers are prepared and delivered by our professional local florists, providing that excellent personal touch, we don't currently offer a live tracking facility, though our Customer Service team are on hand to contact our florists and see how we can help.

For our courier deliveries (product codes starting DE) we are able to track the flowers as they are scanned into each stage of their journey to the recipient. For more information, contact our Customer Service team here and they will be able to provide you the tracking details.

If you have ordered a postal delivery item (product code starting PS) we are unfortunately unable to track your order as it is delivered by Royal Mail first class. If it hasn't arrived yet, please be aware deliveries can take 1 - 2 working days from the selected delivery date.

We hope this helps.

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