eFlorist Help Desk

How will I know if my order has been successful?

Last Updated: Aug 16, 2016 12:21PM BST
When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation from eFlorist with the reference number to keep for your records.

If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire. 

When your order is marked as delivered by our florist, you will receive an automated SMS notification from eFlorist to let you know. This is normally followed by a phone call or message from the recipient, overjoyed at the delivery of fresh flowers they have recently received.

If you haven't received an SMS notification, this may be because a mobile number wasn't provided when the order was placed, but if you would like an update, our Customer Service team are on hand to help here.

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