eFlorist Help Desk

My flowers haven't arrived!

Last Updated: Mar 14, 2014 02:25PM GMT
We're sorry if the flowers haven't yet been received by the intended recipient on the date you had hoped for. In the event there has been any difficulty in delivering your order, we aim to notify you of such issues so that you are aware and so that you are able to make alternate arrangements if necessary. 

If you have not heard from our Customer Service team and the flowers have not been received, please check for the following details.

In the first instance we would ask you to check your email confirmation for your product code, if it has an item code beginning with PS, this means that the item has been sent by Royal Mail 1st Class Post and delivery can therefore take 1-2 working days. This information is stated on all products delivered by Royal Mail.

If the product code begins with DE, the flowers are delivered by our courier service. We do expect these to be delivered on the requested date and we aim to notify you of any problems brought to our attention.

For any other product codes, the flowers are delivered by our local florist. Due to this method of delivery, we don't offer a live tracking facility but our Customer Service team are on hand to help with any queries you may have.

If your flowers haven't arrived please contact our Customer Service Department using the 'Email Us' link on the right hand side of this page so we may investigate the matter for you as quickly as possible.

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