eFlorist Help Desk

The flowers look tired or have wilted.

Last Updated: Sep 21, 2016 09:54AM BST
We are sorry if the flowers received have not lived up to your expectations and have begun to perish sooner than we would expect.

We expect our flower deliveries to arrive fresh and in great condition. The flowers should last a minimum of 7 days. However, we realise that when dealing with delicate, perishable items that some flowers may perish quicker than expected. On these rare occasions, we are quite happy to make amends.

If the flowers have not arrived in the condition we expect, please contact our Customer Service team with a photograph of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

Before contacting our customer service team please read the following:

Postal and Courier delivered items:
If the item you have received has arrived by post or courier, in an eFlorist branded box, they will have been traveling and will need to be cut, and placed into water along with the flower food provided. Within 24 hours the flowers will had have had a good drink and should be full of life again. By 48 hours the flowers should be blooming and last well over a week. If the flowers you have still not improved after following these care instructions and the full 48 hours have expired, please contact our Customer Service team using the 'Email Us' link on the right hand side of this page. We will require, where possible, a photo of the item (which you can attach to the contact form).

Florist delivered items:
We have 7 days freshness guarantee on all our flower products. If the flowers delivered have died within this period you will need to contact us as soon as possible (and within 7 days of the delivery date) using the 'Email Us' link on the right hand side of this page. Due to the perishable nature of flowers we are unable to deal with complaints after 7 days. Where possible we will require a photo of the flowers which you can attach to the contact form.

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